Refund & Cancellation Policy

1. Digital Educational Services

CATforge provides comprehensive, immediate online access to proprietary MBA entrance examination preparation materials, including 4,400+ authentic questions, 3,178 official PYQs, 80 timed sectional tests, 44 full-length CBT mocks (20 CATforge Official PRO Mocks + 24 Authentic Official CAT Papers 2017–2025), sprint modules, and diagnostic analytics.

Because all software tools, test interfaces, and solution databases are made instantly and irrevocably available upon purchase, we maintain a transparent, standard digital goods policy.

2. No-Refund Policy (All Sales Final)

Due to the immediate digital delivery and irreversible unlock of our entire copyrighted question archive, proprietary CBT mocks, and analytical algorithms upon payment, all purchases made on CATforge are non-refundable and all sales are final.

This policy applies to all tiers, including:

• Pro Until CAT 2026 Pass (₹200) — Non-refundable one-time promotional pass.
• Pro Monthly Subscription (₹299/mo) — Non-refundable for the active billing month.
• Pro Yearly Subscription (₹1,999/yr) — Non-refundable for the active annual cycle.
• Pro Lifetime Access (₹3,999) — Non-refundable one-time permanent access.

3. Subscription Cancellation

If you are on an automatic recurring subscription (Monthly or Yearly):

• You may cancel your renewal at any time from your account settings or by emailing support.
• Cancellation takes effect immediately for future billing cycles. You will never be charged again.
• You will retain uninterrupted Pro access until the conclusion of your current paid billing period.

4. Billing Errors & Duplicate Transactions

While standard purchases are non-refundable, we provide full support for technical transaction issues:

• Duplicate Charges: If your account was accidentally charged more than once for a single upgrade due to a network glitch, we will promptly refund the duplicate transaction.
• Payment Deducted but Not Activated: If funds were debited from your bank/UPI but your account status was not updated, our system will either auto-reconcile within 24 hours or issue a full refund upon verification.

5. How to Report a Billing Issue

For transaction issues or billing discrepancies, please contact our support desk:

• Email: support@evergreenoptions.com
• Subject: Billing Inquiry - [Your Registered Email]
• Details: Provide your registered email, transaction date, and the Razorpay Payment ID (e.g. pay_xxxxxxxxxxxxxx).

Valid duplicate charges and failed transaction refunds are initiated via Razorpay and credited to your original payment source within 5 to 7 business days.

6. Contact Details